Shipping Policy

Shipping Policy

This Shipping Policy outlines our procedures and guidelines related to shipping and delivery, if you have any questions or require further assistance, please don't hesitate to contact our customer support team.

1. Order Processing Time:

• Upon receiving your order, we strive to process and ship it as quickly as possible. Orders are typically processed within 1 to 2 business days. Please note that processing times may vary during peak seasons or special promotions.

2. Shipping Methods:

• We partner with reliable and renowned shipping carriers to ensure the safe and timely delivery of your order. The available shipping methods will be displayed during the checkout process. You can choose the shipping option that best suits your needs.

3. Shipping Destinations:

• We offer shipping to a wide range of destinations both domestically and internationally. During the checkout process, you will be able to select your country and view the available shipping options and associated costs.

4. Estimated Delivery Time:

• The estimated delivery time will depend on your shipping address and the shipping method chosen during checkout. While we strive to provide accurate estimates, please note that actual delivery times may vary due to unforeseen circumstances or delays caused by the shipping carrier.

5. Order Tracking:

• Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to monitor the progress of your package and its estimated delivery date.

6. Shipping Costs:

• Shipping is free to all U.S. based addresses. International shipping costs are calculated based on the weight of your order, the shipping method chosen, and your delivery address. The exact shipping charges will be displayed during the checkout process for your approval before finalizing the purchase.

7. Customs and Duties (International Orders):

• For international orders, please note that the recipient is responsible for any applicable customs duties, taxes, or import fees that may be imposed by the destination country. These charges are not included in the order total and must be paid separately by the recipient upon delivery.

8. Undeliverable Packages:

• In the event that a package is deemed undeliverable due to an incorrect shipping address or any other reason, we will attempt to contact you to resolve the issue. If we are unable to establish communication or if the problem persists, the package may be returned to us. In such cases, a refund for the order total minus shipping charges will be issued.

9. Order Modifications:

• Once an order is placed, modifications, including changes to shipping address or shipping method, may not be possible. If you need to make changes, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.

10. Lost or Damaged Packages:

• While we take utmost care to ensure safe delivery, we cannot be held responsible for lost or damaged packages caused by the shipping carrier. If your package arrives damaged or fails to arrive within a reasonable timeframe, please reach out to our customer support team, and we will assist you in resolving the matter with the carrier.

By placing an order with Senso, you agree to abide by the terms outlined in this Shipping Policy. We appreciate your trust and support, and we look forward to providing you with an exceptional shopping experience.

Note: This policy is subject to change without prior notice. Please refer to the most recent version of the Shipping Policy on our website for any updates.

Usual processing time for USPS Priority orders in the U.S.:

Continental US

USPS Priority Mail

• Delivery within 2-3 days in most cases
• Delivery confirmation # is provided when available.